IT’s Global Solution travel and hospitality industry experience provides robust web and mobile solutions to develop, manage and upgrade business processes in the industry, thereby contributing in your business gains.
We are committed to helping our clients in surviving various challenges like business expansion and utilizing emerging technology to innovate their business. We help them gain a competitive edge through convenient booking methods, providing guests with all the necessary information before they arrive, quick hotel-check-ins, upsell in-hotel services during their stay and follow up with them to create lasting customer relationships.
Challenges in online travel & hospitality
Constantly-Changing Competitive Landscape
The next few years will see a significant change in the online travel, tourism and hotel distribution competitive environment with the rise in mobile apps, big data, in-destination services and emergence of new players in the market coming up with innovative ventures.
To truly understand customer’s needs and deliver outstanding experiences, travel and hospitality companies should be able to access and leverage the right information at the right time, which is a challenging task. New technologies are generating more data than ever before.
Evolving Customer Expectations
Customers are increasingly sophisticated and smart in their use of technology to research and select a particular brand. As a result, the development and marketing approach needs to be adopted and updated to effectively reach the customer.
Escalating Operating Costs
One of the major concerns faced by hospitality groups is the continuous rise in operating costs on consumer travel and hotel demand. For that, efficient inventory management and resource utilization becomes difficult.
How IT's Global Solution delivers business value?
At IT’s Global Solution, we understand the potential of online services and implement them successfully for travel and hospitality, leading this sector in terms of innovation and business growth. From inventory management to API integration to customer relationship management, we do it all.
Some of the key solutions we provide are:
#1. Web & Mobile Booking Systems
#2. Inventory & Procurement Management
#3. Payment Systems Integration
#4. Travel Process re-engineering
#5. Navigation Systems
#6. Transaction Processing Systems
#7. Pre & Post-trip Management Applications
#8. Customer Relationship Management
#9. Legacy Modernizations